Please contact us as soon as you notice anything in the unit that may need maintenance/attention or if something breaks. We will get to it as quickly as possible during office hours: Monday-Friday 8:30 a.m. to 4:00 p.m., If this is an emergency maintenance item please notify the property manager and then fill out an online maintenance request through our rent café portal!
Please use this new link for resident services log-in to submit maintenance requests: https://www.rentcafe.com/residentservices/apartmentsforrent/userlogin.aspx
Gas Leak: If any resident smells gas in the unit Evacuate the building and call Nicor immediately at 888-642-6748. If you cannot reach Nicor, call 911. Then please notify the Property Manager
Fire: If there is a fire or a large amount of smoke in the unit Evacuate the building and call 911. Once everyone is safe please report the fire and any damages to the Property Manager.
No Heat: Please submit a maintenance request and notify the Property Manager
Flooding – turn off the water using the main water shutoff valve, There will be a neon orange tag located at the valve that says WATER SHUT OFF VALVE. Please contact the Property Manager
Leaks – secure water valve to leaking pipe or area if possible, Place a bucket under leak if able to. Please dry and clean up any standing water as best as possible and contact the Property Manager as soon as possible or submit a work ticket for the leak to be addressed.